CurlySync – Terms and Conditions

1. Acceptance of Terms

By creating an account, browsing businesses, or making a booking through CurlySync, you agree to these Terms and Conditions. If you do not agree, please do not use the app.

2. Account Registration and Verification

You must register using a valid phone number or email address. We will send a one-time password (OTP) for verification. You are responsible for keeping your account secure and updated.

3. Information We Collect

To provide personalized services, we collect your name, email, phone number, date of birth, location data, optional photos, and booking/payment activity. All personal data is handled per Rwandan data protection laws.

4. Use of Location and Personal Data

We use your real-time location to recommend nearby salons/barbershops. Your uploaded pictures are stored privately and are only accessible to you.

5. Bookings and Payments

CurlySync allows users to book services from partner businesses. Payments are collected through Mobile Money (MTN & Airtel) and optionally by card. Some services may require full or partial upfront payment.

6. Notifications

We send push notifications for appointment reminders, updates, and promotional offers. Notification preferences can be managed in your device settings.

7. Cancellation and Refund Policy

Appointment Cancellations:

  • Users may only cancel a booking if at least 30 minutes remain before the scheduled appointment time.
  • If a cancellation is attempted within 30 minutes of the appointment, it will not be allowed and no refund will be issued.

Refunds After Service:

  • Users are eligible to request a refund within 1 hour of service completion.
  • After this 1-hour window, the refund request is void.
  • Approved refunds will return 80% of the amount paid; 20% is retained as a processing/platform fee.
  • Refunds are processed to the original payment method within 7 business days.

8. User Responsibilities

You agree to use the app lawfully, not abuse the payment system, impersonate others, or submit false information.

9. Service Limitations

CurlySync is a platform and not responsible for the quality or outcome of services delivered by providers.

10. Data Protection and Security

Your data is securely stored and never sold or shared without your consent. All payment integrations comply with national security standards.

11. Account Termination

We may suspend or terminate accounts due to violations, fraud, or misuse, with or without prior notice.

12. Changes to Terms

We reserve the right to modify these terms and will notify users via email or in-app notification.

13. Governing Law

These Terms are governed by the laws of the Republic of Rwanda. Disputes shall be resolved in Kigali courts.

14. Contact Information

For support, contact: info@curlysync.com | Phone: +25078062516